Frequently Asked Question – Hanogram

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Shipping & Delivery

When will my order ship?

We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.

Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.

Where is my order? 

Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.

If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Can I change my order or address after I have placed it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com

We have the possibility to change the order and correct the address BEFORE the order is shipped.

If a change is necessary please contact us and we will do our best to help you.

How long does the delivery take? 

We do our best to ensure that you receive your order as fast as possible.

We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.

The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.

 

For US orders:

Standard Shipping: 5-9 business days

Express Shipping: 2-3 business days

 

For international orders:

Standard Shipping as following estimated days:

Australia 6 – 10 business days

Austria 7 – 10 business days

Belgium 7 – 13 business days

Cambodia 5 – 10 business days

Canada 5 – 9 business days

China 6 – 13 business days

Denmark 15 – 24 business days

Finland 8 – 13 business days

France 6 – 11 business days

Germany 5 – 9 business days

Greece 15 – 28 business days

Hong Kong 1 – 2 business days

India 6 – 13 business days

Indonesia 6 – 13 business days

Ireland 10 – 12 business days

Italy 10 – 14 business days

Japan 7 – 10 business days

Korea 6 – 10 business days

Malaysia 6 – 12 business days

Mexico 6 – 14 business days

Netherlands 6 – 13 business days

New Zealand 5 – 11 business days

Norway 7 – 13 business days

Others 15 – 30 business days

Philippines 6 – 9 business days

Singapore 6 – 12 business days

Spain 7 – 13 business days

Switzerland 6 – 10 business days

Taiwan 4 – 8 business days

Thailand 6 – 14 business days

U.A.E. 7 – 15 business days (Local Post Office)

United Kingdom 6 – 11 business days

 

Express Shipping: 1-3 business days

Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.

My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

How much do you charge for shipping?

All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.

Which countries do you ship to?

We provide worldwide shipping service.

When will my order ship?

We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.

Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.

Where is my order?

Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.

If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Can I change my order or address after I have placed it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com

We have the possibility to change the order and correct the address BEFORE the order is shipped.

If a change is necessary please contact us and we will do our best to help you.

How long does the delivery take?

We do our best to ensure that you receive your order as fast as possible.

We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.

The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.

 

For US orders:

Standard Shipping: 5-9 business days

Express Shipping: 2-3 business days

 

For international orders:

Standard Shipping as following estimated days:

Australia 6 – 10 business days

Austria 7 – 10 business days

Belgium 7 – 13 business days

Cambodia 5 – 10 business days

Canada 5 – 9 business days

China 6 – 13 business days

Denmark 15 – 24 business days

Finland 8 – 13 business days

France 6 – 11 business days

Germany 5 – 9 business days

Greece 15 – 28 business days

Hong Kong 1 – 2 business days

India 6 – 13 business days

Indonesia 6 – 13 business days

Ireland 10 – 12 business days

Italy 10 – 14 business days

Japan 7 – 10 business days

Korea 6 – 10 business days

Malaysia 6 – 12 business days

Mexico 6 – 14 business days

Netherlands 6 – 13 business days

New Zealand 5 – 11 business days

Norway 7 – 13 business days

Others 15 – 30 business days

Philippines 6 – 9 business days

Singapore 6 – 12 business days

Spain 7 – 13 business days

Switzerland 6 – 10 business days

Taiwan 4 – 8 business days

Thailand 6 – 14 business days

U.A.E. 7 – 15 business days (Local Post Office)

United Kingdom 6 – 11 business days

 

Express Shipping: 1-3 business days

Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.

My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

How much do you charge for shipping?

All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.

Which countries do you ship to?

We provide worldwide shipping service.

Shipping & Delivery

When will my order ship?

We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.

Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.

Where is my order? 

Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.

If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Can I change my order or address after I have placed it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com

We have the possibility to change the order and correct the address BEFORE the order is shipped.

If a change is necessary please contact us and we will do our best to help you.

How long does the delivery take? 

We do our best to ensure that you receive your order as fast as possible.

We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.

The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.

 

For US orders:

Standard Shipping: 5-9 business days

Express Shipping: 2-3 business days

 

For international orders:

Standard Shipping as following estimated days:

Australia 6 – 10 business days

Austria 7 – 10 business days

Belgium 7 – 13 business days

Cambodia 5 – 10 business days

Canada 5 – 9 business days

China 6 – 13 business days

Denmark 15 – 24 business days

Finland 8 – 13 business days

France 6 – 11 business days

Germany 5 – 9 business days

Greece 15 – 28 business days

Hong Kong 1 – 2 business days

India 6 – 13 business days

Indonesia 6 – 13 business days

Ireland 10 – 12 business days

Italy 10 – 14 business days

Japan 7 – 10 business days

Korea 6 – 10 business days

Malaysia 6 – 12 business days

Mexico 6 – 14 business days

Netherlands 6 – 13 business days

New Zealand 5 – 11 business days

Norway 7 – 13 business days

Others 15 – 30 business days

Philippines 6 – 9 business days

Singapore 6 – 12 business days

Spain 7 – 13 business days

Switzerland 6 – 10 business days

Taiwan 4 – 8 business days

Thailand 6 – 14 business days

U.A.E. 7 – 15 business days (Local Post Office)

United Kingdom 6 – 11 business days

 

Express Shipping: 1-3 business days

Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.

My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

How much do you charge for shipping?

All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.

Which countries do you ship to?

We provide worldwide shipping service.

When will my order ship?

We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.

Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.

Where is my order?

Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.

If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Can I change my order or address after I have placed it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com

We have the possibility to change the order and correct the address BEFORE the order is shipped.

If a change is necessary please contact us and we will do our best to help you.

How long does the delivery take?

We do our best to ensure that you receive your order as fast as possible.

We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.

The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.

 

For US orders:

Standard Shipping: 5-9 business days

Express Shipping: 2-3 business days

 

For international orders:

Standard Shipping as following estimated days:

Australia 6 – 10 business days

Austria 7 – 10 business days

Belgium 7 – 13 business days

Cambodia 5 – 10 business days

Canada 5 – 9 business days

China 6 – 13 business days

Denmark 15 – 24 business days

Finland 8 – 13 business days

France 6 – 11 business days

Germany 5 – 9 business days

Greece 15 – 28 business days

Hong Kong 1 – 2 business days

India 6 – 13 business days

Indonesia 6 – 13 business days

Ireland 10 – 12 business days

Italy 10 – 14 business days

Japan 7 – 10 business days

Korea 6 – 10 business days

Malaysia 6 – 12 business days

Mexico 6 – 14 business days

Netherlands 6 – 13 business days

New Zealand 5 – 11 business days

Norway 7 – 13 business days

Others 15 – 30 business days

Philippines 6 – 9 business days

Singapore 6 – 12 business days

Spain 7 – 13 business days

Switzerland 6 – 10 business days

Taiwan 4 – 8 business days

Thailand 6 – 14 business days

U.A.E. 7 – 15 business days (Local Post Office)

United Kingdom 6 – 11 business days

 

Express Shipping: 1-3 business days

Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.

My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

How much do you charge for shipping?

All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.

Which countries do you ship to?

We provide worldwide shipping service.

Shipping & Delivery

When will my order ship?

We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.

Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.

Where is my order? 

Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.

If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Can I change my order or address after I have placed it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com

We have the possibility to change the order and correct the address BEFORE the order is shipped.

If a change is necessary please contact us and we will do our best to help you.

How long does the delivery take? 

We do our best to ensure that you receive your order as fast as possible.

We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.

The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.

 

For US orders:

Standard Shipping: 5-9 business days

Express Shipping: 2-3 business days

 

For international orders:

Standard Shipping as following estimated days:

Australia 6 – 10 business days

Austria 7 – 10 business days

Belgium 7 – 13 business days

Cambodia 5 – 10 business days

Canada 5 – 9 business days

China 6 – 13 business days

Denmark 15 – 24 business days

Finland 8 – 13 business days

France 6 – 11 business days

Germany 5 – 9 business days

Greece 15 – 28 business days

Hong Kong 1 – 2 business days

India 6 – 13 business days

Indonesia 6 – 13 business days

Ireland 10 – 12 business days

Italy 10 – 14 business days

Japan 7 – 10 business days

Korea 6 – 10 business days

Malaysia 6 – 12 business days

Mexico 6 – 14 business days

Netherlands 6 – 13 business days

New Zealand 5 – 11 business days

Norway 7 – 13 business days

Others 15 – 30 business days

Philippines 6 – 9 business days

Singapore 6 – 12 business days

Spain 7 – 13 business days

Switzerland 6 – 10 business days

Taiwan 4 – 8 business days

Thailand 6 – 14 business days

U.A.E. 7 – 15 business days (Local Post Office)

United Kingdom 6 – 11 business days

 

Express Shipping: 1-3 business days

Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.

My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

How much do you charge for shipping?

All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.

Which countries do you ship to?

We provide worldwide shipping service.

When will my order ship?

We know you want your new Hanogram products ASAP (can’t blame you), so we typically ship orders within 1-2 business days after the order is placed. Our warehouse processes orders 5 days a week, and they can only go out Monday through Friday for shipment.

Standard shipping time is 4-7 business days, and this does not include the warehouse processing times mentioned above. Although we currently don’t offer any expedited shipping, we’re always looking for ways to serve you better and will definitely let you know if that becomes an option in the future.

Where is my order?

Check your inbox for a shipping confirmation email, which includes a link to track your Hanogram package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive. You can also check your order status by logging into your hanogram.com account.

If none of those options work, please contact us using the “Contact Us” Page. We’ll need your ship-to name, the email address you used to place the order and your order number. Once we have that info, we’ll get back to you ASAP with more details on your package status.

Can I change my order or address after I have placed it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If you find that the address registered in the order is incorrect, please contact us at info@hanogram.com

We have the possibility to change the order and correct the address BEFORE the order is shipped.

If a change is necessary please contact us and we will do our best to help you.

How long does the delivery take?

We do our best to ensure that you receive your order as fast as possible.

We dispatch all orders in 1-2 business day from our logistic centre. Please keep in mind that all times are estimates and depend on the local postal service in your country. The expected delivery date depends on the actual situation of the local postal service.

The estimated delivery day starts when the order is shipped. i.e. it excludes Saturdays, Sundays and national holidays.

 

For US orders:

Standard Shipping: 5-9 business days

Express Shipping: 2-3 business days

 

For international orders:

Standard Shipping as following estimated days:

Australia 6 – 10 business days

Austria 7 – 10 business days

Belgium 7 – 13 business days

Cambodia 5 – 10 business days

Canada 5 – 9 business days

China 6 – 13 business days

Denmark 15 – 24 business days

Finland 8 – 13 business days

France 6 – 11 business days

Germany 5 – 9 business days

Greece 15 – 28 business days

Hong Kong 1 – 2 business days

India 6 – 13 business days

Indonesia 6 – 13 business days

Ireland 10 – 12 business days

Italy 10 – 14 business days

Japan 7 – 10 business days

Korea 6 – 10 business days

Malaysia 6 – 12 business days

Mexico 6 – 14 business days

Netherlands 6 – 13 business days

New Zealand 5 – 11 business days

Norway 7 – 13 business days

Others 15 – 30 business days

Philippines 6 – 9 business days

Singapore 6 – 12 business days

Spain 7 – 13 business days

Switzerland 6 – 10 business days

Taiwan 4 – 8 business days

Thailand 6 – 14 business days

U.A.E. 7 – 15 business days (Local Post Office)

United Kingdom 6 – 11 business days

 

Express Shipping: 1-3 business days

Please note that during final sales and the holiday season delivery times can be longer than usual. The expected delivery date depends on the actual situation of the local postal service.

My package is missing! What should I do?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s totally normal!

How much do you charge for shipping?

All orders are free worldwide shipping by using standard mail. You also could pay extra charge by choosing Express Shipping Service (DHL or FedEx) if you want to receive the product faster.

Which countries do you ship to?

We provide worldwide shipping service.

Product Issues

What is your return policy?

You have the right to return all products you have bought from www.hanogram.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.

We do not take responsibility for any items lost during the return shipping.

I have received the wrong product. What shall I do?

Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product, just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We will do everything we can to correct our mistake.

You will be provided with new products or a refund, depending on your preference.

How do I return or exchange my product?

Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.

If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.

What do I do if I receive a faulty item ?

We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:

If you have bought your Hanogram product in our online shop at www.hanogram.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to info@hanogram.com. We will then review your claim with our production team and decide how to go forward.

Product Issues

What is your return policy?

You have the right to return all products you have bought from www.hanogram.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.

We do not take responsibility for any items lost during the return shipping.

I have received the wrong product. What shall I do?

Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product, just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We will do everything we can to correct our mistake.

You will be provided with new products or a refund, depending on your preference.

How do I return or exchange my product?

Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.

If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.

What do I do if I receive a faulty item ?

We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:

If you have bought your Hanogram product in our online shop at www.hanogram.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to info@hanogram.com. We will then review your claim with our production team and decide how to go forward.

Product Issues

What is your return policy?

You have the right to return all products you have bought from www.hanogram.com for a full refund or exchange within 30 days of receiving them. Items bought from our online store can not be returned or exchanged in a retail or concept store.

All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.

We do not take responsibility for any items lost during the return shipping.

I have received the wrong product. What shall I do?

Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product, just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number. We will do everything we can to correct our mistake.

You will be provided with new products or a refund, depending on your preference.

How do I return or exchange my product?

Just visit the "Contact Us" page, and send us your name, shipping address, the email used to place your order and your order number, which products you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.

If you do not contact us before returning the products, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.

What do I do if I receive a faulty item ?

We work hard to ensure that our products are of the highest quality possible. Tests during production and before shipping are performed to ensure the quality of every single product. Should you come across a product that does not live up to these standards, please follow the steps below:

If you have bought your Hanogram product in our online shop at www.hanogram.com, please take a photo of the faulty product, attach it to an email in which you describe the issue, and send it to info@hanogram.com. We will then review your claim with our production team and decide how to go forward.

Shopping & Payment

How do I use a coupon code?

Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.

If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $20 after the coupon has been applied. Still having issues? Just visit the "Contact Us" page or email us at info@hanogram.com.

Will my coupon code work on sale items?

If your cart is filled with only sale items, a coupon code cannot be applied to your order.

If your cart has both sale items and regular-priced styles, a coupon code can be applied.

If Hanogram is running a special sale, we’ll let you know specifically whether additional discounts can or can’t be used.

Can I use multiple coupon codes on my order?

Unfortunately, only one coupon code may be used per order at this time. If you have questions about how to redeem a coupon code, just see above question.

If I forgot to add a coupon code to my order, what can I do? 

No big deal! Just email us to request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.

Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.

Which currency is available on the website?

We support worldwide currencies which include USD, CAD, GBP , AUD, AFN, ARS, BRL, CNY, INR, IDR, JPY, MYR, EUR & HKD etc. All our product are priced in US dollar in the checkout page.

Hanogram is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Will my order be charged customs and import charges?

Some countries may require import tax, duties or related Customs fees. These charges are determined and charged by the Customs office of the destination country. For further information about the Customs fee, please contact your local Customs office directly.

Hanogram is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Hanogram does not have any control over such circumstances and may unfortuantely lead to a delay.

Shopping & Payment

How do I use a coupon code?

Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.

If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $20 after the coupon has been applied. Still having issues? Just visit the "Contact Us" page or email us at info@hanogram.com.

Will my coupon code work on sale items?

If your cart is filled with only sale items, a coupon code cannot be applied to your order.

If your cart has both sale items and regular-priced styles, a coupon code can be applied.

If Hanogram is running a special sale, we’ll let you know specifically whether additional discounts can or can’t be used.

Can I use multiple coupon codes on my order?

Unfortunately, only one coupon code may be used per order at this time. If you have questions about how to redeem a coupon code, just see above question.

If I forgot to add a coupon code to my order, what can I do? 

No big deal! Just email us to request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.

Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.

Which currency is available on the website?

We support worldwide currencies which include USD, CAD, GBP , AUD, AFN, ARS, BRL, CNY, INR, IDR, JPY, MYR, EUR & HKD etc. All our product are priced in US dollar in the checkout page.

Hanogram is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Will my order be charged customs and import charges?

Some countries may require import tax, duties or related Customs fees. These charges are determined and charged by the Customs office of the destination country. For further information about the Customs fee, please contact your local Customs office directly.

Hanogram is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Hanogram does not have any control over such circumstances and may unfortuantely lead to a delay.

Shopping & Payment

How do I use a coupon code?

Good news: It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.

If your code isn’t working, double check that there aren’t any specifications that must be met. Reminder that all orders must have a subtotal minimum of $20 after the coupon has been applied. Still having issues? Just visit the "Contact Us" page or email us at info@hanogram.com.

Will my coupon code work on sale items?

If your cart is filled with only sale items, a coupon code cannot be applied to your order.

If your cart has both sale items and regular-priced styles, a coupon code can be applied.

If Hanogram is running a special sale, we’ll let you know specifically whether additional discounts can or can’t be used.

Can I use multiple coupon codes on my order?

Unfortunately, only one coupon code may be used per order at this time. If you have questions about how to redeem a coupon code, just see above question.

If I forgot to add a coupon code to my order, what can I do? 

No big deal! Just email us to request to add a coupon code here. Make sure to include your order number, ship-to name, the email address used to place the order and the coupon code you want to apply.

Heads up: If it’s been more than 48 hours since you placed the order, we won’t be able to add a coupon code to your purchase.

Which currency is available on the website?

We support worldwide currencies which include USD, CAD, GBP , AUD, AFN, ARS, BRL, CNY, INR, IDR, JPY, MYR, EUR & HKD etc. All our product are priced in US dollar in the checkout page.

Hanogram is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Will my order be charged customs and import charges?

Some countries may require import tax, duties or related Customs fees. These charges are determined and charged by the Customs office of the destination country. For further information about the Customs fee, please contact your local Customs office directly.

Hanogram is not liable to any unforeseen changes such as strict customs and unexpected custom order inspections. Hanogram does not have any control over such circumstances and may unfortuantely lead to a delay.

Monthly Clubs

How do I manage my Monthly Club subscription?

Want to make some changes to your Monthly Club subscription? Just log into your hanogram.com account with the email address used for your subscription, then click “Manage Subscription” in your account settings. The all of your subscriptions will load on your subscription page. It will allow you to:

How to change my monthly club order detail? 

You can make changes to your detail at any time, but make sure to update them before the 7th of the month if it has changed.

Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Change product variant"

Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

How to change my payment / shipping information? 

Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Update payment information" / "Edit" Under shipping address.

Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

Can I cancel my Hanogram Monthly Club subscription?

Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to do this before the 7th of the month, when all Monthly Club orders are processed. You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your hanogram.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with a solution.

Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:

What is the Hanogram Monthly Club?

To put it simply, it’s the most amazing subscription box on the planet, where we’ll deliver limited edition custom phone cases right to your door for just $19.99/month. Oh, and shipping is always free on International orders!

Here’s how it works:
  • Your first Monthly Club order will ship 24-48 hours after you subscribe, and you’ll be charged at that time. After your first order is shipped, you’ll be charged on the 7th of each month.
  • Around the 15th of each month(shipping time depends on different countries), you’ll receive a new personalised phone case by our in-house team of stylists and designers.
  • Heads up: If you join the club within the last two days of the month, we’ll automatically skip the next month so you don’t get charged twice. For example, if you subscribe on August 31st, your next order won’t go through on September 7th; instead, it will be processed and shipped on October 7th.
  • If you aren’t 100% happy with your Hanogram Monthly Club subscription, you can cancel or contact us at any time! Just login to your account, email us at info@hanorgam.com or live chat us. Love your monthly pack? We want to hear that, too : )

Monthly Clubs

How do I manage my Monthly Club subscription?

Want to make some changes to your Monthly Club subscription? Just log into your hanogram.com account with the email address used for your subscription, then click “Manage Subscription” in your account settings. The all of your subscriptions will load on your subscription page. It will allow you to:

How to change my monthly club order detail? 

You can make changes to your detail at any time, but make sure to update them before the 7th of the month if it has changed.

Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Change product variant"

Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

How to change my payment / shipping information? 

Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Update payment information" / "Edit" Under shipping address.

Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

Can I cancel my Hanogram Monthly Club subscription?

Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to do this before the 7th of the month, when all Monthly Club orders are processed. You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your hanogram.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with a solution.

Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:

What is the Hanogram Monthly Club?

To put it simply, it’s the most amazing subscription box on the planet, where we’ll deliver limited edition custom phone cases right to your door for just $19.99/month. Oh, and shipping is always free on International orders!

Here’s how it works:
  • Your first Monthly Club order will ship 24-48 hours after you subscribe, and you’ll be charged at that time. After your first order is shipped, you’ll be charged on the 7th of each month.
  • Around the 15th of each month(shipping time depends on different countries), you’ll receive a new personalised phone case by our in-house team of stylists and designers.
  • Heads up: If you join the club within the last two days of the month, we’ll automatically skip the next month so you don’t get charged twice. For example, if you subscribe on August 31st, your next order won’t go through on September 7th; instead, it will be processed and shipped on October 7th.
  • If you aren’t 100% happy with your Hanogram Monthly Club subscription, you can cancel or contact us at any time! Just login to your account, email us at info@hanorgam.com or live chat us. Love your monthly pack? We want to hear that, too : )

Monthly Clubs

How do I manage my Monthly Club subscription?

Want to make some changes to your Monthly Club subscription? Just log into your hanogram.com account with the email address used for your subscription, then click “Manage Subscription” in your account settings. The all of your subscriptions will load on your subscription page. It will allow you to:

How to change my monthly club order detail? 

You can make changes to your detail at any time, but make sure to update them before the 7th of the month if it has changed.

Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Change product variant"

Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

How to change my payment / shipping information? 

Just log into your account, then click “Manage Subscription” > "Subscription" > "Edit" > "Update payment information" / "Edit" Under shipping address.

Still have question? We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

Can I cancel my Hanogram Monthly Club subscription?

Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month processes, make sure to do this before the 7th of the month, when all Monthly Club orders are processed. You can do that as often as you’d like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your hanogram.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with a solution.

Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:

What is the Hanogram Monthly Club?

To put it simply, it’s the most amazing subscription box on the planet, where we’ll deliver limited edition custom phone cases right to your door for just $19.99/month. Oh, and shipping is always free on International orders!

Here’s how it works:
  • Your first Monthly Club order will ship 24-48 hours after you subscribe, and you’ll be charged at that time. After your first order is shipped, you’ll be charged on the 7th of each month.
  • Around the 15th of each month(shipping time depends on different countries), you’ll receive a new personalised phone case by our in-house team of stylists and designers.
  • Heads up: If you join the club within the last two days of the month, we’ll automatically skip the next month so you don’t get charged twice. For example, if you subscribe on August 31st, your next order won’t go through on September 7th; instead, it will be processed and shipped on October 7th.
  • If you aren’t 100% happy with your Hanogram Monthly Club subscription, you can cancel or contact us at any time! Just login to your account, email us at info@hanorgam.com or live chat us. Love your monthly pack? We want to hear that, too : )

General

I have other questions you have not covered in the FAQ section!

We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

What is our business hours?

We operate Monday to Friday from 9:30 am - 6:30 pm (Hong Kong Time UTC +8 )

We are off on Saturdays, Sundays, public holidays and national holidays.

Contact Information

Customer Support: info@hanogram.com
Press: pr@hanogram.com
Affiliate Program: affiliate@hanogram.com
Jobs Vacancy: hr@hanogram.com

General

I have other questions you have not covered in the FAQ section!

We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

What is our business hours?

We operate Monday to Friday from 9:30 am - 6:30 pm (Hong Kong Time UTC +8 )

We are off on Saturdays, Sundays, public holidays and national holidays.

Contact Information

Customer Support: info@hanogram.com
Press: pr@hanogram.com
Affiliate Program: affiliate@hanogram.com
Jobs Vacancy: hr@hanogram.com

General

I have other questions you have not covered in the FAQ section!

We’re here to help! You can email us directly at info@hanogram.com, or live chat us.

What is our business hours?

We operate Monday to Friday from 9:30 am - 6:30 pm (Hong Kong Time UTC +8 )

We are off on Saturdays, Sundays, public holidays and national holidays.

Contact Information

Customer Support: info@hanogram.com
Press: pr@hanogram.com
Affiliate Program: affiliate@hanogram.com
Jobs Vacancy: hr@hanogram.com

Still have any question?
Email us.

info@hanogram.com

info@hanogram.com

STILL HAVE ANY QUESTIONS?

info@hanogram.com

info@hanogram.com